We continuously improve the effectiveness of our processes and quality management systems through the use of internal audits, data analysis, corrective and preventive actions, and our management review process.
Process, product and QMS systems audits are regularly performed to assess the effectiveness and efficiency of our core and support processes. Audit findings are distributed and discussed in detail during management reviews. Identified weaknesses are addressed using a problem-solving process.
Improvement projects are chosen, tracked, monitored and validated by analyzing both the collected and study data. We have a team of Six Sigma Black Belts at each of our manufacturing facilities who are focused on identifying waste and process improvement opportunities. The team leads projects, trains employees, and shares and implements successes at all Ice Industries plants. The process for ongoing validation is determined and regularly audited to ensure that gains are maintained. Benchmarking and lessons learned practices are used extensively.
Ice Industries utilizes a team-oriented, formally structured, problem-solving process to identify causes and prevent recurrence. Error-proofing methods are commonly used and applied to similar processes where applicable.
Ice Industries has a certified management system for ISO 9001, ISO/TS 16949 and ISO 14001. Our management team meets on a monthly basis to review and assess the continued effectiveness and efficiency performance of our COPS, SOPS and MOPS. Both strategic business objectives and manufacturing performance goals are monitored and reviewed. The process owners present the effectiveness and efficiency measures to their management team. These are thoroughly reviewed and course corrections or action plans are implemented in a timely manner to improve performance where applicable.
The performance of our highest level COPS are reviewed every quarter. These formal reviews drive improvement initiatives that ultimately lead to lower costs and improved customer satisfaction.
Ice Industries strives to continuously improve our products, processes and people for the satisfaction of our customers and our owners.
