Progress Through Improvement

We continuously improve the effectiveness of our processes and quality management systems through the use of internal audits, data analysis, corrective and preventive actions, and our management review process.

Internal Audits

Process, product and QMS systems audits are regularly performed to assess the effectiveness and efficiency of our core and support processes. Audit findings are distributed and discussed in detail during management reviews. Identified weaknesses are addressed using a problem-solving process.

Analysis of Data

Improvement projects are chosen, tracked, monitored and validated by analyzing both the collected and study data. We have a team of Six Sigma Black Belts at each of our manufacturing facilities who are focused on identifying waste and process improvement opportunities. The team leads projects, trains employees, and shares and implements successes at all Ice Industries plants. The process for ongoing validation is determined and regularly audited to ensure that gains are maintained. Benchmarking and lessons learned practices are used extensively.

Corrective and Preventive Action

Ice Industries utilizes a team-oriented, formally structured, problem-solving process to identify causes and prevent recurrence. Error-proofing methods are commonly used and applied to similar processes where applicable.

Management Review

Ice Industries is an ISO 9001, ISO/TS 16949 and ISO 14001 Certified Company. Our management team meets on a monthly basis to review and assess the continued effectiveness and efficiency performance of our COPS, SOPS and MOPS. Both strategic business objectives and manufacturing performance goals are monitored and reviewed. The process owners present the effectiveness and efficiency measures to their management team. These are thoroughly reviewed and course corrections or action plans are implemented in a timely manner to improve performance where applicable.

The performance of our highest level COPS are reviewed every quarter. These formal reviews drive improvement initiatives that ultimately lead to lower costs and improved customer satisfaction.

Ice Industries strives to continuously improve our products, processes and people for the satisfaction of our customers and our owners.

We continuously improve our processes to continuously improve results

Quality Assurance

Ice Industries is an ISO 9001 and ISO/TS 16949 Certified Company, committed to meeting your needs by establishing and maintaining a robust Quality Management System. Key processes (COPS) are reviewed on a regular basis to ensure that planned business strategies and objectives are attained. Ice's QMS process is structured using the process focused methodology that is encouraged by the ISO 9001 international standards.

Ice Industries demonstrates a total commitment to continual process 
improvement through:

  • Trained and empowered employees—over 3% of our workforce are certified as Six Sigma black belts
  • A formal and structured program management process with gated reviews and sign-offs
  • Comprehensive APQP and PPAP processes for all new or
  • changed components
  • Common PC-DMIS/CAD CMM measurement capabilities at all
  • of our locations
  • Regular management effectiveness and efficiency process performance review meetings conducted by the process owners

We also track a number of process measurables on a monthly basis including:

  • Customer and supplier PPM performance
  • On-time delivery
  • CPK performance
  • TS and ISO 14001 internal audit results
  • Rate of meeting customer timing requirements for new programs
  • Quotes submitted on-time
  • Customer satisfaction/perception score
  • Cost Savings/VA/VE
  • ASN performance
  • Quality performance metrics
  • Other manufacturing performance metrics
  • Training and education

Quality Certifications

Click on any of the links below for printable copies of Ice Industries' most recent quality certificates.

Ice Industries Deerfield

Ice Industries Grenada

Industries Mexico

Ice Industries Ronfeldt