Customer Support

Successful customer service is grounded in frequent and detailed communication. Ice Industries uses cross-functional teams, continuous improvement teams and value analysis to focus on all necessary details relating to customers’ needs and then diligently communicates on a regular basis with our customers. When we launch a new program or assume a program that already exists, we strive to provide as much interface as possible between our team and the customer. By doing so, we are able to strengthen our relationships and focus on areas
of improvement.

In addition, the Ice product and process engineering professionals, along with our sales account managers, make routine site visits to maintain communications. Our formalized process involves the implementation of a project champion who helps facilitate a smooth transition from each project stage to the next, from advanced product engineering to process engineering to the production floor. To consistently produce a product that meets expectations, our team ensures that all the procedures and visual aids are documented and available.